ORDER CANCELLATION

 

We strive to process and deliver your orders in an efficient and timely manner. If you need to cancel an order after it has been placed, please follow the steps below:

For the Order for the off-the-shelf（"OTS"） product, here's how:
  • You can cancel an order for the OTS product you made within two hours of submitting your order. 
  • If you're unable to cancel your order, you can:
    • Contact the carrier once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted);
    • Refuse the package at the time of delivery to have your order returned to us, and we’ll process a refund after the return of the OTS product to our warehouse. For more information on returns, refer to our RETURN & REFUND POLICY. 
For the Pre-Order Product, here's how:
  • You can cancel the preorder you made within two hours of submitting your order of the Pre-Order Product. 
  • You can cancel the preorder you made more than two hours of submitting your order of the Pre-Order Product and Bambu Lab has not yet shipped the preorder, you can start a cancellation request by email at support@service.bambulab.com, asking Bambu Lab to cancel your preorder.
  • If Bambu Lab declines your cancellation request, or if they've already shipped your product, you can:
    • Contact the carrier once it ships and ask if your preorder can be returned to us (there is no guarantee that it can be rerouted);
    • Refuse the package at the time of delivery to have your preorder returned to us, and we’ll process a refund after the return of the OTS product to our warehouse. For more information on returns, refer to our RETURN & REFUND POLICY.